14 August 2024

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Cigna Group’s Digital Transformation Strategies Unveiled in New Report

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This report provides insight into Cigna Group’s tech activities, including its digital transformation strategies, innovation programs, technology initiatives, estimated ICT budget, and major ICT contracts.

The Cigna Group (Cigna) is a health service company that offers integrated health plans and services such as medical, dental, disability, life, and accident insurance and related products and services. Its major services include commercial medical health plans, government health plans, and specialty products and services in the areas of medical, behavioral, pharmacy management, dental, and vision. Cigna offers these products to employers, organizations, individuals, and other groups. Cigna offers its products through its sales offices in the domestic market and through distributors and licensees in foreign countries.

Launched in July 2018, the Behavioral Center of Excellence (BCoE) is an innovation lab that enables Cigna teams to address challenges faced by both its customers and employees. The team consults business leaders across Cigna and its commercial business clients to take a data-driven approach to innovation and rapidly introduce new services to the market that meet the needs of healthcare consumers.

Scope

The Cigna Group is continuing to transform and improve the way health care is delivered through automation, analytics, and AI. It is leveraging these technologies to analyze data and uncover patterns and insights to help improve outcomes, increase connectivity between the patient and health care system, speed up administrative processes, and improve overall member experience.

Cigna’s integrated data resources allows it to provide enhanced outcomes, while it conducts timely, and rigorous research and analysis for evidence-based medical and pharmacy benefit management. It combines predictive analytics, machine learning, and deep learning capabilities to create actionable insights that help health care professionals make informed decisions. Its digital solution offerings connect data across the care continuum to empower individuals to make choices based on their personal preferences.

The Cigna Group has committed $700 million in aggregate since the formation of The Cigna Group Ventures, its strategic corporate venture fund which invests in promising startups and growth-stage companies. It invests in companies making progress in three strategic areas: insights and analytics, digital health and experience, and care delivery and enablement.

Its Technology team, powered by approximately 9,500 employees and external partners, support various information systems essential to its operations, including health benefit claims processing systems, and specialty and home delivery pharmacy systems. Its pharmacy technology platform enables it to safely, rapidly, and accurately adjudicate over one billion adjusted prescriptions annually.

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