26 September 2025

---

Zuub Shares DSO Insights from Dykema 2025

---

Zuub, the industry’s leading provider of AI-powered dental insurance verification—delivered via SaaS, API, or a hybrid of both—shared key insights from conversations with dental support organization (DSO) executives at the 2025 Dykema DSO Conference, held August 6–8 at the Gaylord Rockies Resort in Aurora, Colorado.

Throughout sessions and networking events, one message was clear: insurance verification remains a significant barrier to operational efficiency, revenue growth, and patient experience. According to the American Dental Association (ADA), dental claim rejection rates average 5–10% nationwide, creating lost revenue, delayed collections, staff frustration, and reduced case acceptance.

What DSOs Are Saying

At the 2025 Dykema DSO Conference, executives highlighted four consistent pain points:

• Manual work is unsustainable. Even the largest DSOs are still burdened by outdated, manual processes that drain resources, create human errors, and contribute to denied claims.
• Trust beats speed. Leaders agreed that “real-time” or “instant” verification is meaningless if the information isn’t accurate and trusted by staff—otherwise, it leads to rework, errors, and frustrated patients.
• Scaling is the hurdle. Insurance verification must work reliably and consistently across hundreds or thousands of practices, often on different PMS platforms. Without standardized workflows and true automation, scaling inevitably means adding headcount—something DSOs want to avoid.
• Patients feel the impact. Inaccurate or delayed insurance verification not only slows collections but also reduces case acceptance rates and undermines patient satisfaction.

“Insurance verification isn’t just a back-office task—it’s a growth barrier,” said Robert Kim, chief business officer at Zuub. “Zuub connects directly to payers, bypassing EDI clearinghouses, to deliver the most accurate, up-to-date coverage information. Through our SaaS platform and API, that data is normalized, AI-enhanced, and standardized across payers—making it automation-ready and simple to integrate into existing systems. This provides DSOs with scalable, consistent insurance verification across hundreds or thousands of practices, without requiring additional headcount. And because staff can trust the information, patients get clear, upfront answers about their coverage—driving higher case acceptance and a better overall experience.”

How Zuub Is Driving the Future of Insurance Verification for DSOs

Direct payer connections. Zuub retrieves eligibility and benefits information directly from payer sources, bypassing incomplete EDI data to deliver the most accurate, up-to-date coverage information available.

Normalized, automation-ready outputs. Coverage details are standardized across payers into a single, consistent dictionary and format—making it simple for staff to use, easy to automate across locations, and trusted in patient conversations.

AI-powered enhancement. Zuub applies intelligence to validate, structure, and enhance payer responses—ensuring clarity that drives higher case acceptance and improved patient satisfaction.

Flexible delivery. Delivered via SaaS, API, or a hybrid of both, Zuub integrates with enterprise systems or runs as a standalone platform—creating the infrastructure for scalable, multi-location growth.

Zuub partners with the industry’s largest DSOs and dental technology platforms, reinforcing its role as the trusted infrastructure driving the future of dental insurance verification—improving collections, case acceptance, and patient satisfaction.

About Zuub

Zuub delivers insurance verification solutions built for DSOs. Available in API, SaaS, and hybrid models, Zuub gives organizations the flexibility to scale consistently across every practice and PMS.

Unlike vendors that rely on EDI clearinghouses, Zuub connects directly to payers—delivering the most up-to-date information and eliminating the errors and inefficiencies common with EDI feeds. Our AI-powered platform normalizes every payer response by cleaning, structuring, and enhancing coverage details. The result is a standardized format across all payers that provides automation-ready outputs for workflows and systes, enabling staff to work more efficiently with clarity and confidence—while giving patients reliable information they can trust.

Chosen by the largest DSOs, Zuub reduces claim denials, improves collections, accelerates cash flow, and enhances the patient experience—driving higher case acceptance and revenue growth.

Source: https://zuub.com/