14 October 2025

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Planet DDS Launches Game-Changing RCM Platform

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Planet DDS today introduced RCM Zero, an enterprise vision for revenue cycle management (RCM) designed to solve the biggest financial challenge facing dental organizations. By automating and centralizing every stage of the revenue cycle and building toward real-time pre-adjudication, RCM Zero helps dental support organizations (DSOs) capture lost revenue, improve collections, and gain visibility across hundreds of locations.

The name RCM Zero reflects the outcomes DSOs should expect:

• Zero manual work – no manual paper or portal-based processes.
• Zero denials – AI plus clean claims ensure no rework.
• Zero wasted hours – automation eliminates staff chase.
• The Challenge: Millions Lost in Revenue Cycle Inefficiency

DSOs face growing financial pressure as outdated RCM processes drain resources and erode profitability.

By some estimates, inaccurate insurance verification costs DSOs up to 2.9% of production ($29K per $1M), with additional losses chasing unpaid claims through manual follow-up like re-keying, calls, emails, and faxes.

Estimates show that DSOs spend 0.6% to 8% of revenue on RCM headcount alone.

Write-offs and denials erode profitability, while executives lack enterprise visibility into multi-site cash flow.

Together, these inefficiencies lead to mounting write-offs, higher denial rates, and a lack of enterprise visibility into multi-site cash flow. The result is millions of dollars in lost revenue each year, unpredictable cash flow, and staff burnout—leaving DSOs fighting to keep pace instead of focusing on growth.

RCM Zero: Fixing Every Step from Appointment to Reconciliation

RCM Zero integrates automation, AI, and enterprise dashboards into Denticon and Cloud 9, partnering with leaders like AirPay, DentalXChange, Sunbit, and Zentist to automate eligibility, enable auto-posting across 835s and transformed EOBs, and deliver enterprise clearinghouse integration with advanced analytics.

The framework addresses every stage of the revenue cycle:

• Verify Eligibility & Estimates – Automated eligibility writeback and a new estimation engine to prevent errors before treatment.
• Enable Treatment Plan Payments – Real-time out-of-pocket clarity for patients, enabling upfront payments and reducing surprise bills.
• Automate Claims & Credentialing – AI scrubbing, auto-attachments, and centralized provider credentialing to ensure cleaner claims and faster onboarding.
• Accelerate Payment Posting & Denial Management – Automated 835/EOB posting, denial code mapping, and AI-driven workflows to reduce rework and speed reconciliation.
• Gain Enterprise Visibility & Achieve Pre-Adjudication – The RCM Hub provides real-time roll-up reporting across DSOs, with work underway to collapse the entire cycle into a single pre-adjudicated transaction.

Nathan James, SVP of product at Planet DDS, described how RCM Zero transforms the current experience: “Today, staff spend 20 minutes chasing eligibility, weeks waiting on denials, and months reconciling payments. With RCM Zero, eligibility is instant, estimates are ready before treatment, patients pay with confidence, claims are clean, and payments post automatically. Leaders get real-time dashboards instead of spreadsheets. This is how DSOs scale without burning out their teams,” said James.

For large DSOs, improvements to the revenue cycle can create a big impact across many locations.

“At Salt Dental Partners, our priority is supporting practices so they can focus on exceptional care. Across more than 150 locations, revenue cycle plays a bigger role in that than many realize. Making the entire cycle smoother means happier teams and a better experience for providers and patients,” shared Meghan Hernandez, VP of revenue cycle management for Salt Dental Partners. “Having worked in revenue cycle for 20 years, I know the difference this can make, and I’m excited to see Planet DDS leading with its vision for RCM.”

The transformation goes beyond process improvement and focuses on rethinking the economics of dental operations.

“Dental organizations have accepted inefficiency as the cost of doing business,” said Eric Giesecke, CEO of Planet DDS. “With RCM Zero, we’re proving it doesn’t have to be that way. By eliminating revenue leakage and automating manual tasks, DSOs can access the revenue they’ve already earned faster and build predictability into growth.”

RCM Zero is designed to give DSOs financial clarity and control. By addressing each stage of the revenue cycle, embedding automation, and laying the groundwork for real-time adjudication, Planet DDS is building toward a future where DSOs can reduce revenue leakage, strengthen collections, and gain predictable cash flow—the foundation for EBITDA growth.

About Planet DDS

Dental software is broken. We aim to fix it. As a partner in growth for DSOs and dental groups, Planet DDS delivers a cloud-based AI platform designed to scale alongside growing organizations. Powered by DentalOS™ with AI, its open platform includes Denticon Practice Management, Cloud 9 Ortho Practice Management, and Apteryx Cloud Imaging. Trusted by leading DSOs and emerging dental groups nationwide, Planet DDS enables 13,000+ practices and 118,000 users to move beyond outdated legacy software with seamless integrations, optimized workflows, and scalable technology built for growth.

Source: www.planetdds.com