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19 June 2023

Bristol Dental expands use of FluentStream


FluentStream, a cloud communications provider for small and midsize organizations, announced on June 13 that Bristol Dental Group, headquartered in California, has expanded its use of FluentStream’s services to six locations. Since first employing FluentStream’s business communications platform in 2018, Bristol Dental has streamlined its operations across multiple locations and improved its responsiveness to patient needs.

Previously, Bristol Dental used RingCentral and AT&T for business voice services, but leaders said they weren’t satisfied with the feature set or pricing, according to a news release

FluentStream introduced Bristol Dental to the advantages of cloud-based communication services and since then, Bristol Dental has adopted several features that enable greater efficiencies, such as a customized hold queue and advanced call transfer options. Leveraging FluentStream’s advanced reporting, Bristol Dental has tracked significant customer service and response times improvements.

Bristol Dental leaders also said they value FluentStream’s commitment to providing premium customer service. FluentStream backs its services with 24/7, U.S.-based support to ensure customers can access the functionality and assistance they need to operate their businesses continuously.

Dr. Jetan Patel, owner of Bristol Dental, said in the news release that the company considers FluentStream in a league of its own. 

“FluentStream’s customer service and reliability are infinitely better than what we experienced with competing national providers,” he said. “They also offer features such as call transfers and custom voicemail boxes with advanced call routing that simply weren’t available to us through other service providers.”

FluentStream’s cloud-based voice, text and conferencing communication services, including call center and HIPAA-compliant call recording features, support hybrid and remote work environments and offer customers like Bristol Dental more than 100 communications features. FluentStream’s customizable communications platform can be managed from a convenient, easy-to-use web portal that empowers customers to enable services and set their preferences.

Cass Gilmore, CEO of FluentStream, said that as Bristol Dental opens new locations, the communications platform can immediately support further expansion and help to ensure a consistent customer experience by replicating communication features and preferences. 

“This consistency is key for a business that relies on referrals and positive reviews, so we take our job seriously and sincerely appreciate their trust in us,” he said in the news release

About FluentStream

FluentStream is a cloud communications company that simplifies and automates how small to medium-sized businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location. Inc. 5000 has recognized FluentStream as one of the fastest-growing private companies for five consecutive years, and BuiltIn named FluentStream one of the best places to work.

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